3 Ways to Handle Abusive Customers
Whether you’re in helpdesk services, sales or waiting tables you have come across a rude customer, someone who can annoy you just with their words. Sometimes you encounter these people on a daily basis, it’s something you cannot avoid especially in the industries of sales and hospitality. As much as you want to shout back at them or physically lash out at them it is part of your job to stand there and bare the verbal abuse to come, because somebody once told you that the customer is always right. Just to help you keep your cool in these moments here are a few tips to handle these types of customers.Show EmpathyUsually when a customer gets verbally abusive it is because they are frustrated with something, whether it’s the service or the product the customer is not satisfied. As the ...
