Alabang | MOR Customer Service Representative

Arvato – Muntinlupa City, Metro Manila – Position Summary: The Customer Service Representatives (MOR) supports the day to day administrative requests submitted by operations managers across multiple regions. Examples of requests submitted are creating purchase orders, Invoice Reconciliation and reporting, entering time into timesheets, and setting up new vendors in supportive systems and tools. Overall Responsibilities: · Receive and review blocked orders for client as assigned utilizing arvato and/or client internal tools · Validate blocked orders by performing data point and/or advanced research following a pre-defined research checklist · Validate customer or order information by directly contacting customer(s) and documenting feedback · Review research outcome and determine next step for blocked order i.e. Cancel, Release or Hold orders · Execute manual review decision action on blocked orders · Perform tasks within agreed KPIs or any agreed metrics · Work closely with other client departments, Subsidiar…

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