NTT Data – Manila City, Metro Manila – Req ID: 36484 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a BPO Quality Analyst – Healthcare Account to join our team in Manila, Quezon (PH-QUE), Philippines (PH). In this Role you will be Responsible For · Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. · To monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, and customer service performance, and conformity to company policies…
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