BPO Senior Manager

NTT Data – Manila City, Metro Manila – Req ID: 19464 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a BPO Senior Manager to join our team in Manila, Quezon (PH-QUE), Philippines (PH). In this Role you will be Responsible For Overseeing department to ensure goals are met and service levels adhere to established quality standards. Demonstrating highly developed leadership, interpersonal and customer relationship skills. Resolving difficult and unique customer questions and complaints, through resolution and closure. Providing direction regarding departmental policy and procedures. Providing ex…

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