CBNA Operations and Technology Quality Analyst – (

Manila City, Metro Manila – CBNA Operations and Technology Quality Analyst – (… Manila, Metro Manila Full time » Primary Job location: Philippines,National Capital,Manila suitable education Bachelor’s Degree Listing Function: Operations – Core Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Listing ID: 18059869 Description Quality Analyst 2 Position Summary: Provide support to the Customer Service Manager to ensure consistent and quality service of the Customer Service agents to provide “best-in-class” service to customers while ensuring that all procedures and policies are adhered to stipulated directives and compliance issues Position Objectives: Responsible for quality monitoring and evaluation to ensure that call process and level of product expertise of the Phone agents are in conformity with prescribed guidelines and procedures Ensure quality performance through monitoring customer calls, providing clear, concise, and accurate feedback to Customer Solution agents, Team Leader…

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