CBPS NAM CRS CMT Operations Support Analyst – (M

Manila City, Metro Manila – CBPS NAM CRS CMT Operations Support Analyst – (M… Manila, Metro Manila Full time Job Description » Primary Job location: Philippines,National Capital,Manila suitable education Bachelor’s Degree Listing Function: Operations Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Listing ID: 19000428 Description NAM Centralized Monitoring Team – Quality agent Responsible in doing Compliance and Quality Call Monitoring for Retail Service businesses (Best Buy, Sears, Home Depot and SPG) Call extraction and validation of disputed monitors Tracking of Unit Manager coaching in Customer Service Performance Management System Track agent performance of agents handled for Quality Monitoring Contact reason analysis from Compliance reviews Acts as an SME to programs and teams being supported Qualifications No attendance issue with good performance on Quality, NPS and Compliance Strong communication expertise and customer-oriented Attention and thoroughness to details, coupl…

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