Customer Care Specialist II

Avid Technology – Philippines – Customer Care Specialist II Job Category Avid Global Services – Customer Care Full or Part Time Full Time Work Country Philippines City Philippines Job Description (Role Profile) About the Team: The Customer Care Specialist-Technical Support is responsible for working directly with Avid’s customers and partners to resolve technical issues on a variety of Avid’s products. Avid product expertise is required for this position. Remote diagnosis and troubleshooting of customer issues is required. Avid Customer Care is responsible for the provision of high quality technical, operational, licensing, and ecommerce support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, storage, music production, post production, media management, and broadcast news products. High-quality service is fundamental to our continued success; the Customer Care Specialist delivers world-c…

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