11
Feb
2019

Customer Service Agent- Clark, Pampanga located (Night Shift)

ONBOARDING – Origo BPO Pty Ltd – Central Luzon – Customer Service Agent- Clark, Pampanga located (Night Shift) ONBOARDING – Origo BPO Pty Ltd Clark, Central Luzon This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations. Key Job responsibilities: Respond to inbound customer calls concerning sales or service inquiries Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up Determine type of service request, geography, warranty and equipment information located on customer request Track and code customer inquiries and complaints and follow-up as necessary Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution Make outbound calls as needed to obtain information and provide responses to customer inquiries expertise and Appropriate qualifications: High …

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