11
Mar
2019

Appointment Administrator- Night Shift

Origo BPO Pty Ltd – Central Luzon – Appointment Administrator- Night Shift Origo BPO Pty Ltd Clark, Central Luzon The Appointment Administrator is required to determine the nature of each call in the first instance and action appropriately to ensure the smooth operation for each clinic. The following are the responsibilities for the function: phone handling, appointment setting or calendar management, data entry, customer and patient advocacy and process improvement. Key Job responsibilities: ? Manage incoming calls to book appointments or generate sales leads ? Identify and assess customers’ needs to achieve satisfaction ? Build sustainable relationships and trust with customer accounts through open and interactive communication ? Provide accurate, valid and complete information by using the right methods/tools ? Meet customer service team sales targets and call handling quotas ? Provide appropriate solutions and alternatives, follow up to ensure resolution ? Keep records of customer interactions, process cust…

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