Implementation Manager

Metro Manila – in Metro Manila Key Responsibilities: Manage the implementation of projects, ensuring that all tasks are completed on-time and within budget Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days. Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc. Key Requirements: Minimum of 2 years experience in an Implementation (Professional Services), Senior Support Representative or Sales Engineering position – Call Center industry experience is highly desired. Excellent verbal and written communication skills (English) Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Cent…

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