Pontoon – Taguig City, Metro Manila – JOB SUMMARY: The Program Coordinator Lead leads the team and provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for addressing and communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. Responsible for case review, entry and maintenance through the use of VMS technology. The Program Coordinator Lead must work with all parties for problem resolution, and must provide a professional response and exhibit strong customer service orientation when dealing with all partners. Takes responsibility for supervising the team to ensure work is managed in an efficient, effective and timely manner while meeting/exceeding SLA’s. Works under general supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads by example, responds and answers inbound telephone calls and email correspondence in a timely manner…
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