Service Desk Operations Manager Manila Opening

Manila City, Metro Manila – Job Offer: BPO/Call Center/KPO Jobs Salary: ₱ 120,000 / month Region: Metro Manila City: Makati Responsibilities: Manage a team of individuals and managers responsible for implementing and maintaining Service Desk standards, policies, processes and procedures, aligned with ITIL framework. Responsible for implementation of Incident Management process and works in conjunction with IT Operations and Engineering and associated Problem Management functions. Proactively lead and develop the performance of team members through performance management, calibration, resource review & planning, capability, training & development to meet the needs of the business. Recommend and implement applicable technologies to effectively manage the client environment in regards to security, anti-virus, image and patch management. Manage reporting of metrics and Service Level Agreements that effectively measure team, department and vendor performance, and are in line with the needs of th…

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