How flexible is your business phone system?
For small businesses, being able to keep in touch with colleagues and being easily accessible to customers is an absolute must.
A cloud-based phone system can help with that, providing your business with flexibility and functionality that a traditional PBX (personal branch exchange) phone system can’t.
According to Infonetics Research, the number of phones connected to an internet-based phone system is set to double in the period from 2012 to 2016.
Clearly a lot of businesses are seeing the advantages a cloud-based phone system offers them – is yours?
Cloud Phone Systems Offers up Options
As the article “How a cloud-based Phone System Can Give You Mobility” points out, cloud-based phone systems are designed to be flexible.
Your employees can’t always be at their desks and nor can you, but with a cloud-based phone system, you don’t need to be. Your desk can go with you anywhere, in a manner of speaking.
A cloud-based phone system uses the internet to connect your calls, giving you good quality communications anywhere with an internet connection.
You can invest in handsets designed just for the purpose, or use apps to use your phone system on your own smartphone, cutting down on the number of devices you need to carry with you.
Never Miss a Call with the Cloud
Cloud-based phone systems make it much easier to receive calls with no more telephone “tag” or scores of voicemails.
Your phone system can be set to follow you by ringing different numbers in sequence if your primary number is engaged, or to call a colleague in your stead. And if your caller does sometimes need to go to voicemail, you can have transcriptions delivered direct to your email to read at your convenience.
Cloud-based phone systems provide top notch functionality so long as you have access to a good broadband connection, meaning that clear communications are at your fingertips no matter where you are.
Improve Your Customer Service with a Cloud Phone System
The improved ability to find you when you’re out and about means that your customers are much more likely to get hold of you or one of your colleagues, which means happier customers.
Cloud-based phone services can also help you offer better customer service by making it easier for your customers to reach the right person by using an auto attendant, and by allowing for easy call transfers.
It all adds up to your customers being able to dial one number and find what they need, instead of having to call multiple numbers or get passed from person to person.
Collaborate Easily With Colleagues Anywhere
Cloud-based phone systems also make it much easier for you to communicate with your colleagues when you or they are out and about, or if members of your team are teleworking.
Cloud-based phone systems include functions such as video or audio conferencing, making it easy to call in other colleagues on an important call.
Your team can also use instant messaging as part of the system, for quick and private communications on the go.
A cloud-based phone system takes down barriers to quick and clear communication, making it easy to reach colleagues and collaborate from anywhere, and making it easy for your customers to get in touch with you.
If you’re ready for happier customers and less stress in the daily running of your business, it’s time to start talking in the Cloud.
About the Author: Tristan Anwyn writes on a wide variety of topics, including social media, SEO, cloud-based phone systems and mobile phones.