Even people who are proficient inneed to know the importance of hospitality in a business.
Any type of industry is not a piece of cake. You, as the owner of the business, must do your research, be flexible and resourceful, and have a team of staff who are polite and make the customers’ needs their top priority.
Hospitality is defined as the friendly reception and generous entertainment of guests, visitors and customers. It takes the company’s service to the next level, reaching from good to exceptional. Doing so can help you and your employees delve into your relationships with the customers and be aware of how you deliver service to the consumers.
Benefits of Being Hospitable
Hospitality is important in building relationships. It makes people more receptive, respectful and more open to others. It also lets your customers know that you really value them and in turn, they will most likely feel the same way towards your business.
It also allows you to meet interesting people and gain a broader perspective. Customers are more comfortable in sharing feedback with regards to your products and services if the company has approachable employees willing to listen and interact with them.
Hospitability also prompts you to remember what you have to offer. As the owner, you most likely have knowledge on tried and tested tricks regarding a company’s success and how to get things done. When you share these helpful tips, they can avoid making mistakes and fall into holes they didn’t even know existed. With that said, you can build a supportive network for yourself.
Being hospitable means you are putting yourself in your customers’ or clients’ shoes. You can perfectly empathize with them, even if you haven’t experienced what they did. When you empathize, you will be able to understand and speak your customers’ language.
How to Become Hospitable
First, you have to know what you can offer. You should help others to the best of your capabilities. Remember, no one likes a person who makes empty promises. That will just make them not trust you each time you try to help.
Get in the habit of helping others. Making some time to help others out will improve your hospitality skills. For starters, you can try to help your newly hired employees by giving them an in-depth talk about their job or instead of scolding your employee who handed in a not-so-good report, set up a meeting with him and tell him how he can improve his report.
In short, being hospitable is all about focusing on the other person. You understand their need and help them meet those needs. When you do that, people become more comfortable around you, which can result in the willingness to share and open more opportunities to learn from one another. Also, they will also begin to look for ways to help if ever you need something someday.
Jose Mari Gamboa has a degree in Advertising with a thing for businesses and investments. He has attended numerous financial focused seminars. A Car guy in his social circle, loves to eat and explore new trend of food. Jose balances indulging his cravings and a healthy lifestyle.