Group Leader

Manila City, Metro Manila – The PayPal Group Leader leads a team of Team Leaders/Team Support Leaders who are dedicated to driving world class service for our customers. This includes motivating, building, coaching and developing Team Leaders/Team Support Leaders to become highly effective, responsive, inclusive and people-focused leaders. A key accountability is to spend time coaching Team Leaders/Team Support Leaders enabling them to become a high performing team that meets and exceeds performance goals. The Group Leader participates in hiring, on-boarding and retaining the right talent for the team. This role also manages the workflow, escalations and delegations across the leadership team as well as managing service levels while continually looking for ideas for improvement. The Group Leader collaborates with Directors on ideas for improvement, implementing strategy and execution plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring daily metrics…

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