Pasig City, Metro Manila – Description The IT Client Services & Business Systems Lead oversees and manages the delivery of day-to-day IT desktop services and business systems requirements with focus on service quality, customer satisfaction and productivity. Responsibilities Business Systems Manage information systems development/implementation projects and provide architectural and technical inputs to the project. Guide Business Systems Analysts and users. Analyze, design and implement process improvement changes across different departments. Collaborate with technology teams and business users to manage implementation, training options and support. Perform gap analysis and define requirements to address the gaps. Generate and manage quality assurance reports, management reports, status reports and system assessment reports. Plans and implements effective testing processes to ensure that deliverables adhere to user requirements and standards. Maintains confidentiality about the information…
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