Majorel Clark – Customer Service Representative (Business-to-Business Account WN 38)

Arvato – Angeles City, Pampanga – Position Summary As a Customer Service Representative, you are responsible for providing industry-leading service customer service to a broad commercial market (small, medium, and large business) while meeting the quality and schedule expectations of the company’s customers. You will also provide advice and support to business owners regarding advertising on the internet, process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. Overall Responsibilities Take ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction. Successfully troubleshoot with first call resolution or escalation as appropriate. Optimize business owner marketing campaigns and monthly budgets. Focus on account retention and contract extension. Resolve billing and payment queries. Successfully establish rapport and relationship with a wide variety of people and business owners. Manage customer infor…

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