J-K Network Manpower Services – Pampanga – Clark, Pampanga Highly Negotiable English, Thai BENEFITS: Visa Processing Relocation Assistance 13th month pay Leaves Allowances With Training JOB DETAILS: Company Profile: American technology and analytics enabled BPO Company that delivers end-to-end solutions to its clients. It is one of the world’s largest independent BPO companies with over 36,000 employees. They are catering support to the biggest and well-known American software and technology product provider. DUTIES: Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance Monitor telephone calls, chat and data entry for quality assurance Participates in customer and client listening programs to identify customer needs and expectations. Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet Ensure con…
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