Enterprise Archiving for Secure Mobile Messaging Apps and Mobile SMS – Achieving Effective eDiscovery Process in the Age of Emojis

Today, communication is a crucial thing that you need to have if you want your business to thrive. Because of interaction, you can talk to your employees and clients without the hassle of going to them personally. Nowadays, apps like Telegram, Skype, and WhatsApp are the most popular among business owners.

SMS and other forms of text messaging perhaps is the most accessible form of communication, and it is also the easiest. All you need is to send the message, and the receiver will quickly see a notification from their phone. However, text messages can also be easily misunderstood because of how bland your words may be.

Unlike personal communication, you cannot hear the tone or see the facial expression and bodily gestures of the person that you are talking to. The solution to this problem is through using emojis. There is a lot of emojis that represent a particular emotion or feeling, and it is the responsibility of the receiver to convey its message.

The use of emojis can determine the way that a message is read. These symbols represent a message that could either have a different or similar meaning depending on the culture and the emoji that has been used. A smile, for example, is a universal symbol of happiness; that is why no one will misinterpret it.

However, even a smile can have a different message depending on the context of the word. For other people, a splashing water emoji can only mean that it is splashing but, this can also mean something sexual as many people refer to this emoji as being “thirsty.” As Marshall McLuhan said, “the medium is the message.”

Emojis are now widely used. A study showed that over 60 million emojis were being sent to Messenger alone in 2015. The first emojis were developed in 1999, and since then, it has been nothing but increased use of emojis. One thing that most people do not know is the fact that the name “emoji” came from Japan.

Associate Professor Michelle Lazar from the University of Singapore’s English Language and Literature Department explained that emoji as another communication resource. She says that social and digital media platforms have given new forms of communication on these platforms.

She adds, “When we ‘talk’ using digital media, we tend to resort to emoji to supply other communicational cues. Language alone, in such situations, is inadequate in meeting the interactive demands of these conversations.” Emoji meanings are not can also be different depending on time.

The use of emojis is excellent. They convey the message clearer than regular text messages without them. The number of emojis available for use went from 722 in 2010 to 2,666 in the present day. Emojis do not only compose of facial expressions. However, cars, food, flags, buildings, and people are included as emojis.

Emojis are mostly used in personal conversations. It is a rare occasion seeing a company using emojis when replying to a customer. However, the employees themselves use emojis to their customers. Most of the time, conglomerates use a more formal tone while businesses keep in touch with their customers in every way.

Emojis are part of text messages, which means that they can also be used as a part of the evidence whenever there is a litigation process going on. When archiving text messages, it is better to know that you should know how to adapt now that emojis can also be used in court.

If you want to know how you can use emojis and SMS archiving in your favor, here are some tips from this TeleMessage infographic.

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