Billing and Collections, agent (Manila)

one contact center – Metro Manila – Billing and Collections, agent (Manila) One Contact Center Pasig Essential Functions and Responsibilities » Secures proper documentation and verifies billing information prior to processing transactions/charging » Negotiates repayment plans with debtors and helps them find solutions to make paying their overdue bills easier. » Makes sure that all transactions are billed timely and correctly » Coordinates with Sales on any discrepancies for charging » Makes adjustments to automatic recurring bills when needed » Contacts customers who missed payments and get other modes on how to be paid » Creates automatic recurring bills for customers who changed billing information » Advises accounting on payment application for MAS (accounting software) payment entry » Coordinates with the web team on lifting the suspension of services to customers who settled payment » Coordinates with project leaders on making sure that all customers with project concerns are attended to so payment arra…

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