12
Mar
2018

Helpdesk Analyst – Makati City

Makati City, Metro Manila – Ref.: A. Garcia Makati City Permanent 6 months to 2 years experience JOB PURPOSE: To log, track and provide first line support for queries, technical and non-technical, arriving into Cambridge English Language Assessment from its global customer base. To engage with customers in a friendly and customer focused manner whilst providing a world class level of service. PRINCIPAL ACCOUNTABILITIES: To provide effective and efficient customer service for all enquiries arriving into the Helpdesk, via telephone, email, web-chat and websites. This includes first-line troubleshooting for customer facing IT systems and websites. To ensure that all queries and support calls are logged, tracked and customers are kept informed as to progress and resolution. To identify complaints and potential complaints received by Cambridge English Language Assessment, and ensure that they are correctly recorded and brought to the attention of the appropriate complaint owner. KNOWLEDGE, EXPERIENCE A…

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