Cebu – 15-May-2019 Location: PH Company: Teledirect Telecommerce Duties and Responsibilities: Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth. Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings. Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed. Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally Understand the top user issues and make recommendations to improve client products and policies; support team in being the voice of the customer to the rest of the company. Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escal…

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