Service Delivery Manager

Asticom Technology Inc – Metro Manila – Provide on-site dispatch for all medium to highly complex Wifi network issues, outages and investigation. Provide remote support to Level 2 and Level 1 field officers and dispatch as needed or if escalated. Job Description: Perform operational and maintenance work on Wifi network elements, equipment, devices and cabling. Perform complex and Level 3 incident restoration at the client’ sites i.e. issues on WLAN access, networks, cabling and facilities, whether centralized or decentralized sites. Active component configuration and troubleshooting and restoration. WiFi component replacement: L3 and L2 devices, UPS and AP’s Copper and fiber continuity isolation, troubleshooting and restoration. Microwave Radio replacement, configuration, troubleshooting and restoration Access Node port testing and initial triage Escalate to resolving parties SD/NOC, 3rd party support and client’s Management Hierarchy. Installation of WLAN system for standalone sites Standalone deployment using DSL,…

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