JPMorgan Chase – Taguig City, Metro Manila – Req #: 190024067 Location: Taguig City, 00, PH Job Category: Operations Potential Referral Amount: Indian Rupee (INR) As a Workforce Analyst II within the Operations Infrastructure Workforce Management Team for Consumer and Community Banking (CCB) you will lead processes and projects that support the alignment of business resources to ensure key performance standards are met while ensuring the highest level of service to our customers. The Workforce Management team is responsible for the planning and scheduling of Call Center Specialists supporting the CCB Contact Centers. Duties: · Responsible for project management and may be required to act as a project lead · Responsible for managing a team of workforce management specialists, analysts, and/or people managers · Engage business partner and project managers to drive strategic recommendations and implement changes that improve the business · Engage business partners (Call Routing, eWFM, Dialer, etc.) and when appropriate …

Read more here:: Workforce Analyst II – Scheduling Manager

Pinoy Bisnes Ideas