Effective communication is vital to business success.
If you want your company to operate optimally, you need to have a good phone system. The latest business phone systems come with excellent features that can help you improve operational efficiency, increase productivity and boost customer satisfaction, and they are usually more cost-effective than traditional phone systems.
As the New Year approaches, you should take some time to reexamine the effectiveness of your current phone system.
Upgrading your phone system will prepare you for communication challenges that may result from future changes in business needs and trends.
Here is a look at the future of business phone systems….
Voice over Internet Protocol (VoIP) Phone System
According to a report released by Gartner, worldwide IT spending will exceed $3.8 trillion by the end of this year, which will be a three-percent increase compared to 2013, and VoIP solutions will account for at least 40 percent of this growth. It is forecasted that the VoIP market can reach $80 billion within the next three years.
If you are not using a VoIP phone system, you should start doing so as soon as possible.
This phone system is easy to install and maintain, and it offers useful features such as speed dial, auto attendant, call hold, music on hold, call screening, call forwarding and conference calls. It enhances the efficiency of your telecommunication system and enables you and your employees to make and receive phone calls remotely.
In the future, more and more businesses will be using a type of VoIP system called softphone system.
This system displays a phone image with interactive display panel, buttons and keypad on the computer screen, and it requires you to use a keyboard, mouse or touch interface to access commands.
It is a highly flexible system that allows easy setup of extensions, fax numbers and voicemail boxes. It is particularly useful to telecommuters, sales representatives and mobile employees.
New Mobile Capabilities
There are many new mobile technologies that can help you improve your company’s telecommunication system.
For instance, the LTE Wideband, or 4G LTE Advanced, can deliver data at a speed of 150 to 300 mbps, which is about 20 times faster than the 4G LTE connections that are widely used today.
According to an article entitled “Phone Systems of the Future“, this technology is presently available in just a few places around the world, but it will be more widely available in the near future.
Another technology that you should keep an eye out for is the Passpoint Wi-Fi. The Passpoint Wi-Fi eliminates the hassle of trying to connect to Wi-Fi hotspots by enabling you to stay connected to your fast Wi-Fi network while you are on the move.
An increasing number of businesses are replacing their traditional phone systems with the most advanced phone systems.
If you want to stay abreast of your competitors, you have to make a point to stay constantly up-to-date with the latest telecommunication technologies.
About the Author: John McMalcolm is a freelance writer who writes on a wide range of subjects, from social media marketing to Cloud computing.