17
Sep
2018

Customer Service Representative II

Rockwell Collins – Batangas City, Batangas – To be the primary Customer point of contact for all spares related requirements such as: produce related questions, spares quotations, sales order entry, expedite requests, return requests, tracing lost shipments, interpreting and clarifying customer orders and invoice query resolution and to support Sales Managers in the overall management of strategic accounts. Account Management Manage a number of accounts Production of written reports Take a pro-active role in A/R efforts following up requests from Credit Controllers for documentation and assisting in collection process. Develop cross functional teams within B/E finance, engineering, purchasing, and operations to enable prompt and accurate responses to Customers. Sales Support Support sales to proactively seek opportunities to grow and develop spares revenues from installed base by analyzing order history. Support role to Sales on RFQ and quoting activities. Support Customer visits with Sales Manager as required. Su…

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