Readyman Inc. – Metro Manila – Senior Operations Manager Taguig, National Capital Region Today, 01:11 PM QuessRecruitment » Job detail JOB DESCRIPTION Key Responsibilities and Accountabilities Provide on-the-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in travel trends, new products and services. Identify training requirements, maintain records and nominate staff for appropriate training to ensure they are equipped to provide a professional service at all times. Conduct Performance Matters Reviews for the team, ensuring that objectives and development plans are clearly defined. Utilize Performance Matters Reviews as a foot for the development of staff expertise that will result in the best possible service delivery to the clients. Ensure that all complaints / discrepancies received are logged and objectively investigated, recommendations are made to line manager or corrective action is taken. Handles esc…
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