Job Offer: Search Engine Technical Support Specialist | Fort Bonifacio, BGC

Kalibrr – Metro Manila – Search Engine Technical Support Specialist | Fort Bonifacio, BGC Kalibrr – Taguig, Metro Manila Job Description » Respond to requests for technical assistance » Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action. » Monitor and respond quickly and effectively to requests received » capability to identify and organize tickets according to priority and forward tickets to engineers and techs » Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem » Validate the set-up process » Identify any trending issues or bugs whilst using strong problem-solving expertise to resolve or escalate the matter quickly and efficiently » Provide management with expertise and an analysis of any existing issues, areas of concern and broadcaster feedback Minimum Qualifications » At least High School graduate » Previous technical support practi…

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