Job Opportunity: Customer Service Team Leader wi 10k sign on bunus – Dayshift email/voice

Salmat – Metro Manila – Customer Service Team Leader wi 10k sign on bunus – Dayshift email/voice Salmat – Manila, Metro Manila Full time We are renowned for our inspired people, cutting edge technology solutions and our management practice and skills. We pride ourselves on our people development and we believe our people are responsible for the continued growth and success of our business.Responsible for managing the performance of assigned Customer Service Agents and apply strategic process to improve team performance and contribute to the continuing improvement of the Afterpay contact centre Main Activities and Job responsibilities: » Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs) » Maintain a daily/weekly/monthly operating rhythm » Maintain and develop significant expertise of Afterpay processes » Manage productivity / service levels » Evaluate communications (email, webform, Facebook Messenger, voice) located on quality standards » Train and e…

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