Mandarin Account Manager

BPO Company – Metro Manila – Mandarin Account Manager BPO Company – Makati City, Metro Manila Mandarin Account Manager Posting Period: 2018/06/10 – 2018/12/10 BPO Company Makati City Negotiable English, Mandarin Job responsibilities: Listing description ? Monitor and understand the graph from sales and customer service ? ? Perform client visits to get feedback, manage client expectations and collect data ? Answer client complaints in terms of technical issues, marketing promotions, customer service quality ? Ensure the timely perform proper action when Information technology comes to escalated issues ? Collaborate with CEO Office, Sales and Marketing to improve service and increase clients ? Conduct weekly check-ins internally (account team) and externally (with client) to manage all continuing tasks, issues and points of communication at a client’s account ? Identify any potential pitfalls or issues that will impact the client in the short-term or long-term Requirements: advantages: ? Free foo…

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