Head Hunters Asia Pacific – Pasig City, Metro Manila – Training ManagerPasig City Pasig, National Capital Region Today, 11:02 PM Head Hunters Asia PacificThis seal certifies that the information and activity of this Employer has been carefully verified by Worksvianet. » Job detail The Training Manager is responsible for the development and delivery of Training Improvement to a WorldWide business unit. The primary objective is to manage the direct and indirect provision of soft and hard expertise to the Contact Centre as well as ensuring quality levels meet or exceed client and company expectations. This position requires effective leadership abilities and efficient management expertise for the following key focus areas, (additional responsibilities may be added as the needs of the business change and expand): Communication Ensuring regular call calibration sessions as agreed. Works in conjunction with Reporting department to produce reports on quality scoring internally and externally at agreed frequencies (upon requests). Escalati…
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