Dencom – Philippines – Job responsibilities: Act as a Subject Matter Expert for all systems to support colleagues and wider business Facilitate the sales of the company’s products through up selling and cross selling. Provide visibility to customers on order status Enhance work practices and derive efficiency. To process all orders efficiently, accurately and in line with policies and procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price/sku changes). To run and follow up on control reports to ensure that the order to payment process is fulfilled. Keep customer informed on the complaint status & manage complaints to closure Collaborate with other departments at regular meetings for continuous reduction in complaints and improvement to total Customer practice. Own the region and territory nominated for service offerings and maintain Customer Satisfaction, very important part for thisposition Build relatio…
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