Technical Agent (Cebu)

Philippines – Technical Agent (Cebu) [Description] They are passionate in running every day transactions to make your life easier, continuously going beyond niche technologies in their markets. Their solutions help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations. As the first-point of escalation, the successful candidate will be required to provide Level 1 & Level 2 supports to global end-user in United States & Australia. They will diagnose and troubleshoot for technical issues over the phone. To be successful in this role, they will be a solutions focused IT all rounder with the ability to effectively communicate at all levels in a clear and confident manner. Ideally, they have strong 3 – 5 years hands-on experience providing general IT solutions and providing technical support in a helpdesk environment, for example, troubleshooting They are willing to work during the night shift. Successful candidate will have relevant IT q…

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