Technical Support Associate | Sutherland Clark | TSR

Sutherland – Central Luzon – Metro Manila – JOB DESCRIPTION As our representative, you will be given the responsibility to handle incoming customer phone calls related to client orders and all related issues encountered by the customer. The basic job function of each representative is to provide customer service, in conformity to the appropriate need of the phone contact. You are also given the opportunity to: » Provide first class customer service through phone and e-mail » Utilize provided tools and resources to resolve customer issues and walk-through » Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done » Meet pre-determined targets » Represent the client in a professional manner » Adhere to client’s defined processes & procedures and company policies » Ensure highest quality is maintained to meet and/or exceed client specifications » Meet or exceed minimum requirements for productivity, availcapability, and quality requirements It’s easy to get this…

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