Noble Systems – Philippines – At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Technical Support Engineer (Level 1) who will report to the Support Manager. Responsibilities: Learning a complex and customizable proprietary software package Comprehensive technical problem resolution via phone Ability to troubleshoot problems from infrastructure knowledge and symptoms given Timely and detailed documentation of issues Handling of high profile customers through email and phone (inbound and/or outbound calls) Issue management including escalation as necessary Effective coordination with both local and US-based management teams Working with a global team of technical staff to resolve issues Requirements: Candidate must possess at l…
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