WFM manager – Flex (ITP11589)

Teleperformance – Cebu City, Cebu – WFM manager – Flex (ITP11589) Teleperformance Philippines – Cebu City, Central Visayas Subsidiary: Teleperformance PH FHCS Inc Location Cebu City, CEB Department Mission Control and WFM Position Title WFM manager – Flex (ITP11589) Report To WFM Manager Job Summary Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers tasks/Responsibilities Responsible for the performance of this team on its defined objectivesAct as the WFM point of contact for all assigned projectsCo-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production enviornementRecommend procedural and operational guideline changes to improve communications and operational efficiencyMaintain confidentiality relative to organizational strategies, objectives, and practicesParticipate in functions/meetings as requiredWork on special projects as needed Appropriate qualifications: Minimum 3 year WFM practice in a call cen…

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