Customer Service Agent

Salmat – Metro Manila – Customer Service Agent Salmat – Manila, Metro Manila Full time We are renowned for our inspired people, cutting edge technology solutions and our management practice and skills. We pride ourselves on our people development and we believe our people are responsible for the continued growth and success of our business.Overall Accountabilities:To facilitate the achievement of Salmat CCS’s strategy by: » Exceeding customer expectations, and delivering a high level of customer service. » Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services » Providing valuable customer feedback to the businesses to assist with operational improvements. » Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; » Research required information using available » Follow standard processes and procedures » Offer alternative solutions where appropriate with the objective of retaining…

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