Robert Walters – Taguig City, Metro Manila – A leading insurance firm has created a new role to spearhead their operation into an ambitious transformation programme. The head of Operational Excellence will design and drive business models and change management end to end. About the Head of Operational Excellence Role: Reporting to the COO, the head of operational excellence will be responsible for managing the design and implementation of processes that will accelerate the transformation of the service delivery model. This will include as well supporting the objectives of capability development, capacity creation,company goals and customer experience. This role will be key to develop a forward thinking and more customer centric operations. Key Responsibilities: Manage performance metric identification, selection, collection, analysis, and reporting to relevant stakeholders to ensure the attainment of the Unit’s business objectives Conduct root cause analysis to determine drivers of performance gaps and identify process i…
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