Job Offer: Technical Support | Senior Analyst (IS)

Accenture – Metro Manila – JOB DESCRIPTION Job responsibilities: » Work as a level 2 support engineer for Contact Center Applications Group » In charge of configuration, maintenance and troubleshooting of servers » Handle vendor coordination on Interactive Intelligence related incidents and service requests » Handle incidents and simple service requests. Will have to comply with all significant internal processes and SLA’s. » Perform everyday health check activities Appropriate qualifications: » Bachelor’s degree in Computer Science/Computer Engineer or other related courses » Minimum of 4 years significant practice » Proficient on both Genesys Voice and Multimedia Solutions and Genesys Tools (Genesys Administrator, CME, SCI, IRD, CCPulse, Kazimir & Sip Visualizer » Strong Troubleshooting Skills of Genesys Application Logs ( T-Server, URS, SIP, GVP,GAD & Framework) » Proficient on Genesys Real-time and Historical Reporting Solutions (CCpulse , Datamart & Infomart) » Hands-on practice on Genesys and Ot…

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