Service Coordinator

Filholland Corporation – Bacolod City, Negros Occidental – Service Coordinator Filholland Corporation Bacolod City, Negros Full timeJob Appropriate qualifications: » A graduate of any bachelor’s or 2-year vocational degree » At least a year of practice in Heavy Industry (Construction and Agricultural machinery) and/or Automotive Industry is an advantage. » practice in handling customer service and complaints. » Willing to travelListing description » Acts as the key point of contact for customers requiring service for warranty, maintenance, and repairs. » Coordinates the scheduling and dispatching of technician to customer work site accordingly. » Verifies warranty or service contract coverage and explains provisions and exclusions to customer thoroughly and accurately. » Ensures technicians are properly equipped for field work assignments, such as safety of work location, service vehicle is well maintained and ready for field works, and tools are complete and accurate for the service they will execute. » Maintains computerized soft c…

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