25
Aug
2017

Be a world-class Call Center Agent with the Best – Join us at CONVERGYS BAGUIO

Baguio, Benguet – CONVERGYS is known to many as a place where incredible careers begin. Whether your career is just beginning or you’re making a fresh start, we empower our people through continuous opportunities to grow and promote the ability to explore the many career paths CONVERGYS has to offer. This principle resulted in the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the team and help you find a fruitful career with us – a job you will enjoy and be proud of. JOB RESPONSIBILITIES communicate with customers in a courteous, friendly and professional manner using agreed procedures listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer maintain basic knowledge of client products and/or services …

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